FAQ

Below you will find common FAQ along with our general policies.
 
If you have any questions about a topic not covered in this section, please send us a message!


Are all skin care product ingredients certified organic?
All plant-based ingredients are USDA certified organic. Non plant-based ingredients, such as Dead Sea Salt and Moroccan Rhassoul Clay, are from 100% natural sources.

Do you test on animals?
We do not test on animals and have also verified that none of our individual ingredient suppliers are involved in animal testing. We are part of PETA’s Beauty Without Bunnies Program and all of our products are Cruelty-Free Certified. You can search for us in their company database, or find us through the following direct link: http://features.peta.org/cruelty-free-company-search/cruelty_free_companies_company.aspx?Com_Id=7693

Are your products vegan?
All products are vegan, with the exception of the Lip & Body Balm. The balm contains a small amount of cosmetic grade beeswax from a reputable supplier and is ethically sourced.

I have acne-prone skin, can I still use your serum?
Absolutely! Our antioxidant-rich, oil-based, serum is multipurpose and formulated for all skin types. It is composed of fast absorbing, deeply nourishing ingredients that have a low comedogenic rating. This means that they will not clog pores and cause breakouts. In addition, the unique combination helps balance sebum production, which in turn leads to less breakouts over time. It also works wonders on previous damage, helping fade acne scars and hyperpigmentation. Check out our before/after photos on the product page, you won’t be disappointed!

Are your products fragrance-free?
All products are free from synthetic fragrances; they are not scent-free. We do work with a limited selection of organic essential oils known for their multiple therapeutic benefits and recognized as safe for kids. Since the goal is added benefit (not fragrance strength), they are used at carefully calculated concentrations deemed safe for various age groups. Any scent you experience from our products is 100% natural and comes from the blend of ingredients used.

Can babies use your products? What about pregnant women?
All products are 100% non-toxic and safe for the entire family, however, there are a few age restrictions. In general, we do not recommend products containing essential oils for children under 6 months of age, or for pregnant women, due to safety concerns and lack of research in these populations. Please refer to individual product safety information before using. This recommendation only applies to products containing essential oils. Note: Our Lip & Body Balm is completely free of essential oils and ideal for all ages and skin types.

Are the containers reusable/recyclable?
Yes! We worked hard during the research and development phase to find quality containers that would not only do an excellent job preserving our products, but also be non-porous and reusable. Glass jars are food safe and make great snack containers! Plastic containers are BPA-Free and can also be reused or recycled. But wait, there's more! All labels are easy-peel and won't leave all that glue residue behind.

Do you offer samples?
Samples are not available at this time. However, we do offer "minis", which are travel size products at a special promotional price for customers who need compact versions, or for those who want to try our products prior to investing in full-size items. Please visit the minis product page for details.

What are the other ingredients listed after the essential oils in some of your products?
The ingredients listed after the essential oils in some of our products are not added ingredients, they are part of the essential oil that must be mentioned per European Union (EU) labeling standards due to their allergen potential in some individuals. All essential oils have numerous naturally occurring constituents that make up their unique profile of fragrance/therapeutic benefits. A list of 26 specific ones (which are found in most essential oils), must be listed on all products sold in the EU if the concentration for a leave-on product exceeds 10 parts per million (ppm), or 0.001%. This labeling standard is not common practice in the US, however, we do intend to eventually make our products available worldwide and feel that this information could potentially benefit all customers with known sensitivities.

Do you offer wholesale pricing?
If you are interested in purchasing in bulk for a spa or retail outlet, please send us a message at support@theyandwlab.com with the subject line: WHOLESALE INQUIRY and include the following: name, contact information, business website, current retail channels (web, store front, amazon, etc.), plus any additional comments regarding product interest. We will review and get in touch with more information. 

SHIPPING

Enjoy free U.S. shipping on all orders. No minimum purchase required. 

We begin working on your order as soon as it is received and ship out within 24-48 hours. Orders placed on a Friday will be shipped out on Monday. Packages will be sent via USPS First Class or Priority Mail and on average arrive within 2-5 business days. A tracking number will be provided once the order ships. We are not responsible for missing packages that have been successfully delivered to the address listed on the order. However, if your package is lost in transit (tracking number not showing any movement/updates for more than 72 hours), please contact us so we can investigate and, if needed, issue a prompt replacement.

NOTE: We currently only ship to all 50 U.S. states. 

RETURNS

Due to hygienic reasons and the personal nature of our products, returns are not accepted. However, we want you to be completely satisfied with your purchase! If you are not satisfied, please send us a message with your order number plus a brief description of the issue and we’ll work hard to make it right.

DAMAGED GOODS

If items are damaged/broken upon arrival, send us a message within 48 hours of receiving the package so we can arrange for an immediate replacement. Contact us at support@theyandwlab.com with the subject line: DAMAGED GOODS and please include a photo of the damage along with a brief description and your order number.  

ORDER CHANGES/CANCELLATIONS

Once an order is placed, we begin processing it immediately to ensure prompt delivery. For this reason, we are not able to cancel or make any changes once an order is submitted.