Refund policy

RETURNS

Due to hygienic reasons and the personal nature of our products, returns are not accepted. However, we want you to be completely satisfied with your purchase! If you are not satisfied, please send us a message with your order number plus a brief description of the issue and we’ll work hard to make it right.

DAMAGED GOODS

If items are damaged/broken upon arrival, send us a message within 48 hours of receiving the package so we can arrange for an immediate replacement. Contact us at support@theyandwlab.com with the subject line: DAMAGED GOODS and please include a photo of the damage along with a brief description and your order number.  

ORDER CHANGES/CANCELLATIONS

Once an order is placed, we begin processing it immediately to ensure prompt delivery. For this reason, we are not able to cancel or make any changes once an order is submitted.